TrussCharts
Blog

Guides for teams that live on the phone

Missed callbacks, call center screens, remote teams, and reporting that answers the questions your systems cannot. Written by the people who build the dashboards.

Callback queue of missed callers with their CRM status
Featured

The Real Cost of a Missed Callback at a Treatment Center

In behavioral health, a missed callback is not a missed call. It is a missed admit. Here is what that actually costs, and what to do about it.

Behavioral health6 min read
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Live board with calls in queue, missed calls today, and admissions
Call centers6 min read

Why Your Call Center TV Should Show Live Call Queue

The handful of numbers worth putting on a wall-mounted display, and why a shared screen beats any weekly report.

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Agent activity view showing who is ready, on a call, or not ready
Remote teams7 min read

How to Hold Remote Call Agents Accountable Without Being Creepy

The difference between operational visibility and surveillance: the signals that matter for remote and hybrid call teams, and the ones that do not.

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Daily chart of total calls, missed calls, and the percent of calls missed over seven days
Comparisons5 min read

TrussCharts vs Looker Studio: When Custom Beats DIY

Looker Studio is free. TrussCharts is paid. An honest comparison, and when each one is the right call.

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See what these look like on a real dashboard

Browse screens from dashboards we have built, or tell us your systems and get a fixed quote in 48 hours.

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