Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Per-Location Scorecard
Calls answered, calls missed, callbacks owed, ad spend attribution. Each location sees their own numbers.
Corporate Rollup
Everything, grouped by location, with drill-down. Spot which clinics are hitting answer rate targets and which are not.
Side by Side Comparison
Benchmark every clinic against the group average. Objective rankings your operations meeting can act on.
Tracking Number Mapping
Every tracking number mapped to its location, campaign, and routing destination. Spot stale numbers and routing mistakes.
Role-Based Access
Location managers see only their site. Regional directors see their region. Corporate sees everything. One login per person.
Zone-Based Routing View
If multiple locations share a routing queue, we visualize which calls landed where and why.
The callers nobody called back
Most calls get answered. Some get missed and someone calls back. The rest are callers who wanted to reach you, did not, and never heard from you again. Without a list, nobody knows who they are.
A missed call dashboard keeps every one of them in front of your team until somebody picks up the phone.
- Answered
- Missed, then called back
- Missed, never called back
Multi-location call reporting examples
Screens from a dashboard we built for a multi-location group. Location names have been replaced.
Which office is dropping calls
By location: answered, missed, and outbound calls side by side.
- Answered, missed, and outbound for every location
- Long red bars stand out at a glance
- Sorted by total calls
The numbers behind each location
The same breakdown as a sortable table, with the miss rate for each location.
- Total, answered, missed, and outbound columns
- Miss % for every location
- Click any column to sort
When callers go unanswered
Percent of inbound calls missed by hour and day: green is good, red is bad, and the worst hour is called out.
- Green under 10%, red at 40% and up
- The worst hour named at the top
- Hours with fewer than 5 calls are greyed out
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Every missed call should get a call back, at every location
Missed calls by location
Which locations answer and which drop calls, with pre-queue and in-queue abandons reported separately.
Callbacks owed by location
The list of callers who have not been called back, for each location, cleared automatically when someone reaches them.
Routed to the right location
Each missed call goes to the location or the person who should return it.
Staffing by location
Heatmaps of calls and missed calls by hour and day, per location.
Voicemail alerts with AI summary
A short AI summary and a full transcription of each voicemail, sent to email, Microsoft Teams, or the dashboard.
No extra logins to buy
Each location manager gets a dashboard login. No per-seat fees.
From phone system access to one view of every location
1. Discovery call
We map your phone system, your teams and locations, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your dashboard on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
The dashboard refreshes every five minutes, and missed call alerts are near instant. We monitor it and add views as you grow.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.