Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Live Call Queue
Callers waiting, counts, wait timers. Mask or show caller ID per your policy.
Agent Status Grid
Who is Ready, Not Ready, On Call, Idle. One cell per agent, color-coded. See the whole team at a glance.
Day Scorecard
Calls handled, calls missed, callbacks owed, conversion rate. Oversized numbers readable from across the room.
Rotating Views
Live queue for 20 seconds, agent grid for 20 seconds, day scorecard for 20 seconds. Or lock any one view permanently.
Auto-Refresh
Never needs a manual refresh. Runs for weeks on a kiosk without touching it.
Per-Office Variants
Each office gets its own TV view. Corporate gets the group rollup. Same codebase, different data.
Call center wallboard examples
Screens from dashboards we have built. Agent names and activity are illustrative.
Today at a glance
A live board for an admissions team: calls in queue at the top, then missed calls today, the day in numbers, and calls by hour.
- Calls in queue right now, across the top
- Missed calls, admits, and arrivals today
- Leads to opportunities to admits, and calls by hour
Who is ready, on a call, or away
Agent activity: who is Ready, On Call, or Not Ready right now, with each agent’s state changes over the last hour.
- Live counts of active and not-ready agents
- A timeline of every state change per agent
- Event counts show who has been busy
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
What to put on a call center wallboard
Not everything. Nobody absorbs ten things at a glance. These are the numbers that change what the floor does next.
Callers in queue right now
The single most important number. Zero and the room is calm. Above your threshold and everyone knows without being told.
Longest current wait
An average hides the one caller who has been holding for eleven minutes. Show the worst case.
Agent status grid
Ready, Not Ready, On Call, Idle. One cell per agent, color-coded.
Callbacks and texts still owed
Every missed call should get a call back, and every inbound text an answer. Keep both counts where the whole floor can see them.
Abandons today
Callers who gave up, split into pre-queue and in-queue, so the floor sees the cost of a slow hour while it is happening.
Day scorecard
Calls handled, calls missed, and callbacks owed, updated through the day so the end-of-shift number is never a surprise.
From phone system access to a screen on the wall
1. Discovery call
We map your phone system, your floor, and what each screen needs to show.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Live queue first
On CallTrackingMetrics, the live queue widget can be running within two days of getting access.
4. Build, launch, maintain
We add the rest of your wallboard views on a dedicated subdomain of trusscharts.com, then monitor them and add views as you grow.
Common questions
You might also want
Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.