What are unreturned calls and forms costing you?
Every missed call and every web form is someone you paid to bring in. When nobody calls them back, they call the next business on the list. Put in your numbers and see what that adds up to.
Every missed call should get a call back.
- One list of who is waiting
Missed calls with no call back and web forms nobody called, side by side, with how long each person has waited.
- Alerts the moment a call is missed
Sent to Slack, Teams or email, and routed to the right person, location or rep.
- When you miss them
A heatmap of missed calls by hour and day, so you can staff the hours that are leaking.
An estimate from the numbers above. The starting values are examples, so change them to yours.
See who's waiting on a call back: book a 20-min demo →Everyone waiting on your team. One list.
A missed call, a web form nobody called, a text, an email, a WhatsApp message. If a customer reached out and nobody has answered, it shows up here, oldest first, with a button that opens it where it lives.
- Nothing slips between tools
- Oldest first, so nobody waits all day
- Clears itself when someone replies
- 12Missed callsoldest 3h 12mNo call back yet
- 6Web formsoldest 1h 47mSubmitted, never called
- 5Textsoldest 52mNeed a reply
- 4Emailsoldest 4h 05mPending a response
- 4WhatsAppoldest 38mOpen conversations
And the rest of the picture
Every dashboard is built for you. These are the pieces teams ask for most.
Ad spend → calls → revenue
Every dollar traced to the calls, forms, and closed deals it produced.
See cost per admissionKnow when to staff up
Hour-by-hour heatmaps of calls and misses.
See the heatmapsLive agent activity
Who is Ready, on a call, or logged in but not working.
See agent activityA view for every role
Same data, cut the way each person needs it.
See a BD Rep's Dashboard as an example...No CRM seat needed
Give owners and managers a password-gated view and keep licenses lean.
See the owner overviewWrites back to your systems
Missed calls get tagged in your call tracker, then untagged when someone calls back.
See the callback listSee the full dashboards. Screenshots, what each screen shows, and who uses it.
Browse all dashboard examples →Call us. Watch yourself appear in queue.
This is the kind of widget you can put on your call center TV, right next to your agent dashboard, so leadership and the floor both see the same thing. Dial the number here — your call shows up within 6 seconds.
- — The live queue widget polls our phone system, CallTrackingMetrics (CTM), every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
What we connect
We pull from the systems your team already uses, no replacement required. New integrations added on request.
If your system has an API, we build the report.
Tell us the question nobody can answer today. We connect the systems, build the view, and keep it running.
Book a 20-min demo
Tell us your systems and the questions nobody can answer today. We will show you what your dashboard would look like, with real data wired up.
Simple, fast, yours
We map your current systems, who the viewers are, and the questions nobody can answer today.
You get a fixed quote for the build and a monthly rate. No per-seat fees, no surprise overages.
We stand up your dashboard on a dedicated subdomain of trusscharts.com in weeks, not quarters. You review and we iterate.
Dashboard refreshes in near real-time where systems allow. We monitor and add new views as your business grows.
Built for operations teams that live in multiple tools
Mental health + addiction treatment
Admissions pipeline, calls, and ad spend to admit in one view.
Dermatology
Calls, patient flow, and ad spend attribution, with per-clinic rollups.
Senior care
Inquiry calls, tours, deposits, and move-ins, with per-community rollups.
Call centers
Any operation where "did we call them back?" and "which campaign brought them in?" are revenue questions.
Transparent, custom to your scope
Four line items: a one-time setup fee, a monthly team license, a monthly monitoring & maintenance fee, and change fees for scope beyond our standard updates.
- — Number of source systems to connect
- — Number of locations / agents / brands
- — Custom metrics beyond our standard modules
- — Write-backs into your CRM or call tracker
- — Role-based access and multi-tenant views
- ✓ Dashboard hosted on a dedicated trusscharts.com subdomain
- ✓ Hosting, monitoring, and backups included
- ✓ Near real-time refresh (near instant to ~5 min, varies by system)
- ✓ Password gate; role-based auth available
- ✓ Monthly license covers access for your whole team
Book a call and we will give you a fixed quote within 48 hours of our discovery. See pricing details →