Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Live Call Queue
See every caller waiting in queue, their caller ID (masked or full), and how long they have been holding, updated near instantly. Mount it on a TV as a call center wallboard so the floor sees it before the manager has to say anything.
Agent Performance + Activity Timeline
Ready, Not Ready, On Call, Idle. Minute by minute, per agent, alongside calls handled. Works for in-office, hybrid, remote, and overseas BPO teams.
Missed Calls That Still Need a Callback
A living queue of inbound calls that were missed and have not been returned. Click any row and open it in your phone system in one tap.
Ad Spend to Call to Revenue
Which campaign actually produced the booking, not just the ring. Google, Meta, TikTok, Bing, your CRM, your billing system. One line.
Caller Wait Time + Abandonment
The slow bleed nobody tracks until the month ends. Spot it the same day it happens.
Per-Location + Per-Team Rollups
If you run multiple offices or a shared services call center across locations, every manager gets their own cut without a new login.
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Call center KPIs and performance metrics on one dashboard
The numbers call center leaders ask for most, pulled from your phone system and CRM instead of a spreadsheet someone updates by hand.
Service level
The share of calls answered within your target time. You set the target, such as 80 percent within 20 seconds, and the dashboard tracks against it.
Abandonment rate
Callers who hung up before an agent answered, split into pre-queue abandons (before they reached the queue) and in-queue abandons (while waiting for a person). See it by hour, by day, by location, by campaign, and by agent.
Wait time and longest hold
Average speed of answer plus the longest current wait, so one caller stuck on hold does not hide behind a healthy average.
Average handle time
Talk time per call, by agent and by team, next to the number of calls each agent handled.
Agent Ready vs. Not Ready time
How much of each shift an agent was available, on a call, or unavailable. The same view for in-office, remote, and BPO agents.
Missed calls and callback completion
Every missed inbound call, whether it was returned, and how many callbacks are still owed right now.
One call center dashboard, a view for each role
Floor supervisors
The live queue and agent status on a wall-mounted screen, so the floor reacts before anyone has to ask.
Operations directors
Per-location and per-team rollups, wait time and abandonment trends, and the callback queue across every office.
Marketing
Which campaigns produced calls that turned into bookings and revenue, not just which ones made the phone ring.
Owners and executives
A password-gated view of the numbers that matter, without needing a seat in the phone system or CRM.
From first call to live dashboard
1. Discovery call
We map your current systems, who the viewers are, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your dashboard on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
The live queue and missed-call alerts update near instantly. Reports refresh every five minutes, or anytime with the refresh button. We monitor it and add new views as you grow.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.