Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
One Row Per Caller
Deduplicated by phone number. If someone called four times, you see them once with the most recent attempt.
Automatic Add
When a call is missed, the caller gets added to the queue. No manual bookkeeping.
Automatic Clear
When an outbound answered call happens to that caller, they leave the queue. No manual bookkeeping.
Routing
Route specific missed calls to different people or groups, by location or by rep, so every callback has an owner.
Separate Queues by Caller Type
New callers, repeat callers, qualified CRM contacts, and unqualified callers each get their own queue.
Open in Phone System
Each row deep-links to the original call in CallTrackingMetrics, CallRail, or your phone system. See the call and its context, then dial back.
The callers nobody called back
Most calls get answered. Some get missed and someone calls back. The rest are callers who wanted to reach you, did not, and never heard from you again. Without a list, nobody knows who they are.
A missed call dashboard keeps every one of them in front of your team until somebody picks up the phone.
- Answered
- Missed, then called back
- Missed, never called back
Callback queue example
An example callback queue with each caller matched to their status in the CRM. The data shown is illustrative.
Know who is calling before you call back
Callbacks owed: one row per caller who has not been called back, with their CRM status, so a clinically approved caller is not treated the same as an unqualified one.
- Each caller matched to their CRM status
- Qualified callers stand out from new ones
- Open the call record in one click
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Callback queues broken out by who is calling
One long list treats every missed call the same. We split it, so the callbacks that matter most are not buried under the ones that matter least.
New callers
First-time callers who were missed and have not spoken to anyone yet.
Repeat callers
People who have called before and were missed again.
Qualified contacts in your CRM
Callers who are already qualified in your CRM, calling back and not getting through.
Unqualified callers calling back
Kept in their own queue, so they do not crowd out everyone else.
In-queue vs. pre-queue missed calls
Callers who waited in the queue for a person, separate from those who hung up before reaching it.
Routed by location, rep, or team
Each kind of missed call goes to the person or group who should return it.
Voicemail alerts with AI summary and transcription
A voicemail is a callback with a head start: the caller already told you what they need.
Alert when a voicemail lands
The right person or team is told as soon as a caller leaves a message, not when someone next checks the inbox.
AI summary + full transcription
Each alert carries a short AI summary of the message and the full transcription, so whoever calls back knows what it is about before they dial.
Sent to email, Teams, or the dashboard
Voicemail alerts go to email, Microsoft Teams, or straight into the dashboard next to the callback queue.
Why the callback list is where the money is
A missed call is not lost until nobody calls back. This is the report that keeps that from happening.
High call volume, quiet losses
When you take 400 or more calls a day, the missed calls nobody returns add up fast. Each one was someone trying to reach you.
Called back or still pending
Every missed caller shows as called back or still pending, so the list works as a to-do list, not a history report.
Callback completion by agent and location
See who is working the list and which offices are letting callbacks pile up.
After-hours callers, first thing
Everyone who called outside business hours is on the list when the morning shift starts.
Alerts when the list grows
An email, Slack message, or SMS to a supervisor when callbacks owed pass a level you set.
Links to the call or CRM record
Each row opens the call record in your phone system or the matching record in your CRM, so whoever follows up is one click from the details.
From phone system access to a live callback queue
1. Discovery call
We map your phone system, your other systems, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your callback queue on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
The queue refreshes in near real time where your systems allow. We monitor it and add views as you grow.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.