Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Real-Time Polling
Polls every 6 seconds by default. Configurable for faster or slower cadence based on your traffic and API limits.
Red / Green Status
Big green zero when clear. Red with pulsing animation when calls are waiting. Readable from across the call floor.
Caller ID Masking
Full number, last 4 digits, or location only. You choose based on who sees the screen.
Wait Timer Per Caller
Live counter showing how long each caller has been holding.
TV-Friendly Layout
Oversized type, high contrast, no fluff. Designed for 55-inch displays viewed from 15 feet away.
Embed Anywhere
Standalone widget URL you can load in any browser, or embed in a dashboard. Password-gated by default.
Live call queue example
A screen from a dashboard we built, with the live queue panel at the top.
Today at a glance
A live board with the call queue at the top: green and zero when clear, red when callers are waiting.
- Calls in queue right now, across the top
- Missed calls, admits, and arrivals today
- Leads to opportunities to admits, and calls by hour
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
Where teams put the live call queue
On the wall
A TV on the call floor, so the room sees callers waiting before a supervisor has to say anything.
On a second monitor
At-home agents and people outside the call center can keep it open on a second screen and see the same queue as the floor.
Inside a larger dashboard
As the top panel of an operations board, above missed calls, callbacks owed, and the day in numbers.
Live on CallTrackingMetrics within two days
Once we have access to your CTM account, the widget can be running in two days.
From phone system access to a live queue
1. Discovery call
We map your phone system, your teams and locations, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your dashboard on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
The dashboard refreshes every five minutes, and missed call alerts are near instant. We monitor it and add views as you grow.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.