Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Every After-Hours Inbound
Filtered by your business hours per location. Grouped by caller phone number so you see the person, not the call count.
Voicemail Summaries + Transcriptions
Each voicemail arrives with an AI summary and a full transcription, so your staff can triage before dialing.
Callback Status
Who was called back, who was not, and how long after. Automatically updated when an outbound answered call happens.
Overflow Heatmap
When are after-hours calls actually happening? If you see Monday 7am volume you probably need an earlier shift.
Per-Location Rollups
Which locations have the biggest overflow problem and which have none.
Overflow Routing Logs
If calls were overflow-routed to another location, an answering service, an overflow partner such as Rollover Rep, or an AI agent system, we show the chain.
The callers nobody called back
Most calls get answered. Some get missed and someone calls back. The rest are callers who wanted to reach you, did not, and never heard from you again. Without a list, nobody knows who they are.
A missed call dashboard keeps every one of them in front of your team until somebody picks up the phone.
- Answered
- Missed, then called back
- Missed, never called back
After-hours call reporting examples
Example screens. Location names and caller numbers have been replaced, and the callback list is illustrative.
Where the missed calls pile up
Missed calls by hour and day, with totals, so the hours that need more coverage stand out.
- Missed inbound calls only
- Darker red means more missed calls
- Totals for every day and every hour
When callers go unanswered
Percent of inbound calls missed by hour and day: green is good, red is bad, and the worst hour is called out.
- Green under 10%, red at 40% and up
- The worst hour named at the top
- Hours with fewer than 5 calls are greyed out
The morning list
The morning list: everyone who called while you were closed and has not been called back, tagged After Hours, with their CRM status.
- Calls that came in after hours, tagged
- CRM status next to each caller
- Ready for the first shift to work through
Texts that still need a reply
SMS needing a response: inbound texts nobody has answered, matched to the CRM record when the number is known.
- Every inbound text without a reply
- Linked to the CRM record when there is one
- Stage shown next to the message
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
After-hours voicemail alerts with AI summary and transcription
A voicemail is a callback with a head start: the caller already told you what they need.
Alert when a voicemail lands
The right person or team is told as soon as a caller leaves a message, not when someone next checks the inbox.
AI summary + full transcription
Each alert carries a short AI summary of the message and the full transcription, so whoever calls back knows what it is about before they dial.
Sent to email, Teams, or the dashboard
Voicemail alerts go to email, Microsoft Teams, or straight into the dashboard next to the callback list.
The morning callback list, already built
Every missed call should get a call back. The overnight callers are the first job of the day, and the list should be waiting when the first shift logs in.
Everyone who called while you were closed
One row per caller, on the list when the morning shift starts.
Called back or still pending
Every after-hours caller shows as called back or still pending, and clears automatically when someone reaches them.
New, repeat, and known callers
New callers, repeat callers, and contacts already qualified in your CRM are broken out, so the team knows who to call first.
Routed by location, rep, or team
Each missed call goes to the person or group who should return it.
Do you need an earlier or later shift?
The heatmap shows how many calls land before opening and after closing, by day of week, so the staffing decision has numbers behind it.
Links to the call or CRM record
Each row opens the call record in your phone system or the matching record in your CRM.
SMS needing a response
Texts that came in overnight and have not been answered sit next to the callback list, matched to the CRM record when the number is known.
From phone system access to live after-hours reporting
1. Discovery call
We map your phone system, your business hours by location, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your after-hours dashboard on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
Reports refresh in near real time where your systems allow. We monitor them and add views as you grow.
Common questions
You might also want
Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.