Standard modules on this dashboard
Every build is custom. These are the modules we ship most often for this use case. Mix and match, add new ones, drop what you don't need.
Remote + Onsite in One View
Filter by location, team, or supervisor. Compare performance side by side. See where your highest producers actually sit.
Agent State Across All Locations
Ready, Not Ready, On Call, Idle. Minute by minute, regardless of where the agent is working from.
Shift Attendance by Location
When did each location come online, when did they go idle, when did they log off. Spot location-level patterns, not just agent-level.
Per-Supervisor Rollups
Each supervisor sees their team only. Operations leadership sees the whole floor plus every remote.
Live Queue + Overflow Routing
Which calls are being handled where. Spot overflow patterns and spot locations that are consistently absorbing or dumping.
Cost per Call by Location
If you have cost data per location — labor rates, overhead — we join it so you see which model is actually cheaper per handled call.
Hybrid call center reporting examples
Screens from dashboards we have built on CallTrackingMetrics. Agent and location names have been replaced.
Who is ready, on a call, or away
Agent activity: who is Ready, On Call, or Not Ready right now, with the state changes for each agent over the last hour. Agent names and activity are illustrative.
- Live counts of active and not-ready agents
- A timeline of every state change per agent
- Event counts show who has been busy
Which office is dropping calls
By location: answered, missed, and outbound calls side by side.
- Answered, missed, and outbound for every location
- Long red bars stand out at a glance
- Sorted by total calls
Each agent’s numbers in one table
KPIs per agent: total calls, answered, missed, percent missed, outbound, and talk time.
- Missed calls and % missed per agent
- Outbound calls next to inbound
- Talk time for every agent
Call us. Watch yourself appear in queue.
A live piece of what we build. Dial the number and your call shows up here within 6 seconds. Mount it on a TV in your call center and you have an operations screen your floor and leadership share.
- — The live widget polls your call system every 6 seconds
- — Caller numbers are masked to the last 4 digits
- — Perfect for a wall-mounted TV in the call center
- — Pair it with any of our standard dashboards
The same numbers for every agent, wherever they sit
KPIs per agent
Calls answered, calls missed and percent missed, outbound calls, and talk time, for office and remote agents alike.
By location
Office, home, and BPO side by side, on answered, missed, and outbound calls.
The floor screen at home
Remote agents can keep the same live queue open on a second monitor that the office sees on the wall.
History that goes back
We store agent activity in a database, so trends over days and weeks are available, not just the last hour.
From phone system access to one view of every agent
1. Discovery call
We map your phone system, your teams and locations, and the questions nobody can answer today.
2. Scope + fixed quote
You get a fixed quote within 48 hours of the discovery call. No per-seat fees, and everything is month to month.
3. Build + review
We stand up your dashboard on a dedicated subdomain of trusscharts.com. You review and we iterate.
4. Launch + maintain
The dashboard refreshes every five minutes, and missed call alerts are near instant. We monitor it and add views as you grow.
Common questions
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Tell us your systems. Get a fixed quote in 48 hours.
We ask what you use, what nobody can answer today, and who needs to see the data. We come back with a fixed scope and quote within two business days of our discovery.